Our mission
Be a trusted advisor to mid-size and large organizations in the development, deployments and evolution of their multi-channels communications strategies by addressing all aspects of unified communications such as:
- Information Technologies and Telecommunications strategic planning;
- Telecommunications costs analysis and optimization;
- Change Management;
- Business Process automation;
- Project Management;
- End-users and technical training;
- Analysis and recommendations in regards to Contact Centers technologies;
- Implementation, integration and support of Contact Center environments.
We differentiate ourselves by our consultative approach focused on global efficiency of communications between an organization and its customers. Our corporate philosophy emphasizes the importance of fully understanding a client's needs and business environment, before starting any technological project.
The results….. A business solution that improves global efficiency of the organization and reduces operations costs.
Our services in Business Communications
Contact Centers
Quovim’s Telephony Contact Center solutions are modular in nature and built with proven award-winning products to deliver a truly best-of-class offering. Quovim, an Elite Partner of Interactive Intelligence (www.inin.com), pushes the edge of technology in order to turn our client’s multimedia customer interactions into profitable relationships.
Quovim offers the Customer Interaction Center®, a unique All-in-One platform for contact centers and managed from a single interface. It includes:
- IP telephony ;
- Speech-enabled IVR ;
- ACD with skills-based routing ;
- Multimedia queuing for e-mails and Web chats ;
- Integrated screen pop ;
- Call recording ;
- Predictive dialing ;
- Comprehensive real-time monitoring ;
- Intelligent multi-site routing ;
- Advanced speech and IVR solutions.
VoIP (Voice over Internet Protocol)
A single multimedia platform ready for VoIP and SIP out of the box and a set of business routing rules for all media types:
- Phone calls
- IP telephony (VoIP)
- Voice mail
- Voice mail
- Fax
- Web contacts (such as a Web chat)
Unified Communications
Interactive Intelligence’s “Messaging Interaction Center” is a unified communication platform built upon unified messaging with advanced features for messaging as well as collaboration. For instance, users get one-number Find-me/ Forward, universal message access and message notification options, and calendar and contact management capabilities